greenr

Yup ..aggressive in marketing but products and services suck!!!

Beng Tuan sucks. Went there to order bed. They insisted on full payment. When i reach home, i decided to change my order to a queen bed frame. they had 3 outlets on their invoice. called all 3 for almost up to 6 hours , no soul answered the phone. when i when there that evening, all the sales men were sitting there chatting. When i asked them how come they didnt answer my calls, they said they dont answer calls on Sat & Sun.And they were so rude, no customer service at all. OMG, but they take full payment....... I arranged for delivery on wed after 6pm. On that very day, the delivery guys called at 3pm and yelled on the phone that they wanted to deliver .I was at work and told them after 6pm. They came with the bed with a sulky face and installed the frames unevenly. When asked, they were reluctant to redo. And there was no warranty. When i told the delivery guys to call back office, this was exactly what the guy said " Bedframe warranty no" . Mattress warranty 10years. Where is the warranty card....."dont have" My foot.....to summarise..services sucks, products suck, they give you dirt cheap mattresses.plus prices include GST . BENG TUAN REALLY SUCKS. Buy furniture elsewhere....worth paying extra $100's rather than getting rubbish....