Just thought I will share my experience too:
The person I talked to in Space Inspiration is not bad. She seems to be a nice person and knowing that we have a limited budget, tried to work within it. However, what struck me was how much she was able to cut the cost of the carpentry, saying that since it is a promotion (met her at Expo). The PFR cost was slashed by more than 50%. Imagine if I was not "on a tight budget".
Another thing was the push for their package. I hate packages, but she kept trying to fit my requirements based on the packages. Although she said this will be more economical, still it made me uncomfortable. That was the main reason why I din shortlist them in the end.
What Cloudy mentioned about the website and lack of actual projects online sure raises my eyebrows. ID is all about past track records and testimonials from ex-clients. The lack of effort in setting up their website and showcasing their works can easiy be translated to carelessness. Then might as well dun have a website.
I actually have no problem with the lady who served me and my wife. She is a very nice person, but the package-pushing repelled me away from them, as well as the relatively higher cost. Just my two-cents worth.