PART III – FINAL
Poor Space planning / Never listen to requirement, build as their standard.
MBR platform bed - I am fully aware that the standard is to have a border around the mattress to prevent mattress from moving. From my previous two renov, I know that my mattress will no move as it is so heavy (14 inches thick). I also don’t want the mattress to sink in as it is super difficult to change bedsheet. So I just want a divan (or flat piece of wood), Hmmm, that should be easy for the carpentry. Kevin did explain that normally they will have border and sink in and I confirm verbally that I fully understand and I don’t want (other ID told me the same and I insist that I want divan). In the end, they build their own standard ie. with thick fat borders. I measured my area properly for a divan bed already but with the extra border. Now the space is only 48 cm, even I who is quite thin have difficulty squatting.
POOR project and time management
We gave them 4 weeks to complete everything. (please note that I only have them to do painting, 9 pieces of carpentry, 3 mirrors for dinning and 1 piece of granite for my bay window). Also 4 weeks is excluding selection of designs and materials as we have selected them beforehand already. This mean that they had the full 4 weeks to fabricate and install. In the end, they took 7 weeks.
This is not the first time I am renovating, so I know how much time they will need for installation. 4 weeks is more than enough and I am also prepared to give them additional 2 weeks including rectification. In the end I was disappointed. They HO only after 7 weeks and that is just ONE (1) day before my move.
As the moving date is drawing nearer and nearer and work were still not done. We end up having to shout, scream, THREATEN for them to assign workers to our place. I want to be nice to them as well but if quality is poor, time line is off and if I want to shift on that day, I don’t have a choice. Who don’t want to be nice people.
NON delivery of promise
Never clean the place on HO as per promised as the HO is just 1 day before my marble polishing guy come in the morning (have to reschedule 3-4 times already) and my movers came in the afternoon. End up I became the cleaner. He left some white clothes and a sponge there without cleaning the place.
Rectification
Their HO is just 1 day before I move how do they rectify my issues? I think I am patience enough to give them 7 weeks already.
For my rectification, with reference to the pictures provided, the only way is to torn down the wardrobe (please note that this is the second piece already), the display (also second one already), it will be very dusty and messy.
I mentioned that I have 2 kids and 1 elderly at home, so to torn down and replace them, I need to house my kids and partent somewhere, as I am sure as parents, you do not want to risk accident from happening and I can’t lock them in their room.