What bad experience did you have? I went over last weekend looking for SOFAs, somehow we were introduced by the sales guy for their mattress for 1hr + explaining lots of things about the Isaiah mattress, he didnt take it too well when we decided not to buy the the mattress, but after that i think he calmed down and mood changed for the better. Sofas there quite nice to our eyes, prices also quite reasonable, 1600 onwards....