oekintaro

Hi, thanks for sharing your experience. So finally the technician had come to my house yesterday. I wasnt at home but after he repaired it, we spoke on the phone. He said that the thing that popped and burnt was the connector between the electrical power wire and the instant heater. So bascially the heater is still fine and intact. He said the most likely reason could be the electrical wire was not screwed or connected properly, thus a high resistance is created at the connector. And with such high current flowing, over heating will occur and the connector will melt and burn. So most probably its due to poor installation workmanship, but he don't want to point finger at anyone. He changed the connector for free and now the heater is up and running again. I also asked him is it a common problem for this brand and model. He replied that he is a sub-contractor and does servicing for various brands, and this problem does not happen for this brand only, it can happen to any brand and model. So to those who are buying and installing new heater, not only do you have to choose a good brand and model at affordable prices, you have to also make sure the installation work is properly done.

Yes the circuit breaker did cut off the power. I just called up the manufacturer this morning and the technician will come tomorrow. Lets see what they have to say about it.

I didnt write down the brand in my first post because i want to first investigate and confirm and cause. Just to be fair to the manufacturer. Anyway the brand is quite common and i bought it from a mega electrical chain store. So far I searched online I havent come across anyone with similar experience or anyone having problem with this brand of water heater. But if anyone really want to know the brand, you can message me privately.

Hi all, Recently I renovated my Master bedroom and the attached bathroom only. But a few days after the reno works are completed, something happened to the water heater in my common bathroom yesterday morning. While my mum was taking a shower, the instant water heater suddenly exploded and there were 2 loud "POP" sound. Then it was followed by a small fire burning inside the heater. There were strong burning smell but luckily the fire extinguished by itself after a 20 seconds. It was extremely fortunate that my mum was not hurt in this incident, but it was definitely life-threatening. She could have lost her life through electrical shock or could have been hurt by the fire or explosion. I am very upset about what happened and certainly want to find out the cause of it. I am wondering is it due to a faulty heater itself, or is it poor installation workmanship. This water heater is only 1 year old, so it cannot be due to natural wear and tear. In any case, even when a heater is too old it should not explode and catch fire. It should just break down and stop working thats all. My previous heater worked fine for 8 years even when i replaced it with this one. I am also wondering could it be due to the reno works done recently. But should not be because I didnt do anything to the common bathroom. Anyway I already tried calling up the manufacturer today but they are closed on weekend. Got to try again on Monday. Does any forumer here have any similar experience? Is there any organisation or government body that i should report this incident to? Please advise. Thanks alot.