ariel2

I dont know what is a good maid agency ...but I know what I dont need. Be warned about Homeline Management at Punggol 21. I had the worst experience ...the staff there appears at their best with promise of great dedicated service. It ends the monment you pay the agency fee. They wasted 3 weeks of my time. Failing to check with MOM on application, unfamiliar with process and documentation. They will blame any delay on MOM, on YOU and become unprofessional to tell you they are not Minister of Manpower! I have lodged a formal complaint against them to MOM and the agency of maids. I probably will not get any recourse. The least I can do is ensure someone else who reads it take caution against this very unprofessional agency, I am sure I am not the only victim!

I just want to warn anyone with this maid agency called Homeline at Punggol Plaza. The staff at the shop will seem to offer professional service but the nightmare begins the moment you paid up the agency fee. Unprofessional, lapse in ensuring full follow up, unfamiliar with MOM processes....and more. I have just lodged a complaint to thte assoc of maid agencies. Beware ...I dont know what is a good maid agency but I know what I dont need and want in one. Becasue of this unprofessional behavior, they have wasted 3 weeks of my time, and my mum is in urgent need of a full time carer still waiting in hospital! Take heed, if anyone has a similar experience about this same agency, ps warn others.