Hi fellow homeowners, Creating some awareness based on my experience with this 'interior designer' Matrix Concept. Got my place some time ago, and like most people, I started scouring the interwebs for a reputable/recommended ID. And of course, this forum came up in my search results. From this forum I got in touch with 3 IDs, based on how 'hot' they are trending. Well long story short, I finally settled on this ID. Won't be able to write a chronology of events, but here's the summary: - On pre-selection meetups, portrayed a 'simple' / 'modern' styling, quote "not like the other IDs out there". - Apparently totally 'got' us and our needs. - 3D renders with scaled sizing? Nada. Zilch. Only got a 2D hand-sketched piece of excrement. And we only got this a few weeks after work has started. - Project management? Almost non-existant. It was I that had to take multiple on-site visits, take photos, and send back to ask 'what is going on here'. Wasn't this one of the fundamental functions of an ID? - Ideas? BS. Concepts proposed were of sub-par quality, uninspired. - Often tried to convince us that some things were not 'necessary'. You might be thinking - hey that's good right, help me save money. But you know what happens in the end? It didn't jive. - Needed to get stuff like furniture, curtains etc? The 'recommendations' and contacts given were in almost all cases, priced higher. Some were even ~35% more. - Need to meet up with the ID? Yeah good luck trying to get his time. And good luck trying to get a reply to questions on the same day. - The packaged post-reno cleaning was a disaster. Using a dirty mop, with dirty water, with filthy brooms, and 50% of the place was not wiped down? My son can do a better job. And he did. So how do I rate this experience? Schedule - 6/10 Price - 7/10 Project Management - 3/10 Ideas - 4/10 Quality/Workmanship - 7/10 Want-to-fire-and-get-a-different-ID - 12/10 Hope this helps.