airconleaking

It is not installed above any doors or windows. The leaking comes from underneath the FCU casing. Before Imperial installed the new FCU, my old FCU does not have this problem for its life span of 5 years. This new FCU keeps leaking after 6 months of installation and continue to leak until today.....

Hello Bro and Sis of Renotalk, A few weeks back, I posted my yearlong leaking problem of starmex aircon installed by Tim's company. Their so called expert came down on June 9 to rectify the problem. After fixing the problem, they told me that it is 100% sure that the leaking problem will be gone. I asked Tim to warrant the work for 6 months but Tim company 'chickens' out and eventually never replied my email. I guess the whole Imperial are scared and not confident of their work and now do 'avoid' tactics! Well, behold. Not even reaching 2 weeks from the last work, the same FCU leaked again on June 22! Anyone can advise on how I should deal with Imperial? It is a nightmare dealing with Tim and Imperial!

When I reported the first leak, Aron arranged guys to fix the problem. But after the leak keep recurring after warranty, he starts charging me money for shifting the aircon. He told me it is beyond his control. When I ask to talk to his boss, he gives me reasons that boss not around etc. He never even step foot in my home to see what is the real problem.

Hi Luckygo. Tim just took over a few weeks back. My aircon leaking problem was one year back. All servicing arrangement plus charges to me after warranty was all spear headed by Aron. If you may share what is the cause of the aircon leaking? Was it fixed immediately that night? I also would be happy in your shoe if things turn out like yours. But the sad fact is, they were not able to solve the problem. If Aron is still around, he will be the receiving end of all these complaints.

I disagree that you are solving the problem with your best. Maybe best in your company's interest but not in your client's interest. As I mentioned before, the leak started during warranty and still exists till now (7 months after the warranty). Dear Bro / Sis of Renotalks, imagine the leaking happen to your newly installed aircon. Then you keep applying leave to suit as and when they feel like coming but still unable to fix the leak. Then now they ask you to fork out more cash to a solution that may not work. All happened to me. Tim, for over a year, I have been inconvenience by your management way of solving my issue. And you brag about professionalism and experties? Dont quote apologies or euphemisms to coat sugar to my bitter experience. Do some actions, get Mitsubishi down, repair the thing even to the point of replacing the FCU - all at your company's expense. Do all that and I will gladly share to all the viewers here your actions on how to solve my problem. It will show how you value your customers beyond company's profit, how you are willing to acknowledge past negligence and are taking full responsibility for it.

Thanks Therat. To further share my experience with Aron's and Tim's company. During installation of the aircon: 1.) The first group who installed my aircon insisted to attached the FCU into a gypsum wall instead of a concrete wall. They are trying to save time as it is much easier to drill gypsum wall. I disagree. If your contractor wants to drill into a non concrete wall, they will need to open the wall, install some timber framing for support, then cover up the wall. This entails more work as they need to make good of the gypsum wall. With the timber framing, your FCU may one day drop off. 2.) Using a measuring tape, ensure that the FCU is installed higher than the JOINT connecting the drainage pipe and FCU. I thought this is a basic concept that all installer need to know. Unfortunately, I didnt check this and they manage to install one of my FCU lower than the joint. During the warranty, the two other group of subcon came down and noticed it but didnt say a word. They worry they wont get paid if they shifted the FCU up as it is still under warranty. So after warranty, Aron then suggested to shift it up but I am charged with labor cost. (Which Aron use to pay the new subcon)... During Warranty of the aircon: 3.) As explained in point 2, the aircon start leaking. The first guy who came for maintenance was a different guy from the installer. He tried to fix but did not manage to solve the problem. The next guy who came (named Scott from Cold Engine - that is why I know they are using subcontractors) noticed the FCU lower than the JOINT. He didnt mention this to us but instead inserted a cardboard somewhere (which he admitted later on) to temporarily fix the problem. When my warranty was over and my aircon leaked badly, Aron suddenly suggested to shift the aircon up but I need to pay labor cost. I was fuming mad and told him that this is a recurring problem ever since it was installed. but at the end, I agree to pay with the guarantee that it will fix the problem. Scott came back and explained to me that the FCU was installed lower than the JOINT. Then I asked why he never bother to tell me during warranty period? He admitted that he inserted a cardboard to temporarily fix the problem. This is the kind of contractors that really pisses me off. After Scott shifted the FCU, he then started offering me his maintenance service behind his employer's back. I told him can if the problem is fixed. Behold, one hour after the shifting, the aircon leaked!! 4.) The shifting work was done in April 2012. I still have the plastic bag taped under the FCU as the leaking problem can happen anytime. It leaked last Thurday night. I called up Tim (who replaced Aron as Aron resigned) and the fellow really dont know customer service. It also shows how limited their work force is. They use this forum to actively seek new prey for their business but their workforce is not even enough to support the the complaints of customers. (Tim asked me to wait for 5 days).... 5.) I called up Scott and asked him to explain why it leaked again. He then tell me aircon sweating and say he cant do anything already. Tim then called me and say the same reason and suggested to get Mitsubishi down to have a look....at my own cost! I told Tim off that he go and check my case as this leaking issue started since installation. I asked him to bear the cost and all works to be done by Mitsubishi. He hesitated and will ask his management. Until now, no response on this issue. Note that FCU warranty is 1 year - if there is a recurring problem e.g. leaking, noisy, not cold, and your installer is not able to solve, insist on getting the manufacturer down during warranty so you dont need to pay a single cent for labor and parts. Conclusion - I was a victim of getting the best value for money for my aircon installation. I was also a victim of their sales tactic. I didnt imagine my new aircon to have this problem. But it happened. The sad thing is how Tim/Aron company responded, prompting me to share my experience to everyone. There are lessons for three groups of people here: a.) For those who bought and still under warranty - insist to rectify recurring problems by getting manufacturer during the warranty. Do not trust the subcon no matter how nice they be. b.) For those who bought but not installed yet - be vigilant and do not leave the subcon to do the work b.) For those who have not buy from them - suggest you look else where.

Thanks Therat for the explanation. Apology for the spamming as I am furious over the incident. This is the forum where people like me got to know them. Thus this is also a means for me to share my experience and disappointment on how such companies exploit us Singaporeans. Can I shift the above message to the thread "aircon Group buys" initiated by TimWong? That will be more effective as more people are looking in that thread.

I hope the administrator doesnt remove this sharing so that potential buyer's have informed decision whether the company is good or not. I have seen other much worst posting about other aircon companies but it was not removed. I hope the renotalk administrator can be fair and reasonable. I am sharing my experience with Aron's and Tim's company. I came to know about them through renotalk forum. There price was reasonable and there were no bad comments. So I engaged them to install my aircon in Oct 2010. After 6 months of installation, one of the FCU keeps leaking. Aron send 3 groups of different people to resolve the issue but have not resolve it. It keeps leaking every now and then. The company just sends people down to check drainage everytime without any solution. When the one year warranty was over, they suddenly suggested to shift the FCU higher claiming that the FCU is lower than the drainage pipe. They installed it wrongly the first time and now to shift it, they want me to pay for it. I was disappointed but they guarantee tat it will solve the problem, I agreed to pay, thus work was done. Just barely one hour after they shift the FCU, it LEAKED!! The workers came back and tell me all sorts of reasons. For over a year, I have to tape a plastic bag to catch the leaking water. Then my aircon leaked last night and now they tell me probably it is aircon sweating and suggested to get Mitsubishi to look at it. But I have to pay another amount to Mitsubishi becoz the warranty for FCU is over. What I am unhappy about is that they could have suggested the two solutions during the warranty. It is obvious now why they suggested it after warranty. If they were professional, they would have suggested to shift the FCU and to get Mitsubishi to have a look during the warranty period and not after warranty period. I told them to shoulder the Mitsubishi cost but they disagree. Now I have to live with a poorly installed FCU unless I forked out the cost from my pocket. Also note that their workforce are subcontractors who will only do the work if they get paid the company. My installation guy was one subcon, the leaking issue was resolve by two other groups. In addition, with a leaking aircon, Tim can only arrange the fixing after 5 calendar days due to subcontractor not around. Imagine, 5 days to bear with leaking aircon. Below is the email exerpt from Tim: "Hi, So sorry about the aircon leaking problem. It should be able to solve after we done the service last month. Anyway, I already schudule my man to go down to inspect the problem this coming wednesday 23/5 WED. Timing is 3-6pm. We really hard to squeeze the schedule since the service man Scott is not in town next week between MON to WED. So we arranged him to go down your place on Wed after he come back to Singapore. Hope you understand! We are trying to see and what is the problem you met. But just need some time for us to schedule the servicing. Its great if you can allow us go down on wed. Thanks! Best Regards, Tim Wong

The administrator removed the complaint about Aron and Tim's company. I thought that bad experiences must be shared on this forum so that potential buyers are informed on their decision. Why is the administrator siding such companies?